PRIVACY POLICY

House Call Vet Ltd operates the website located at www.housecallvet.co.uk. Through this site, we operate an online service enabling clients to register their pets and to receive health services from our veterinarians. We developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you when you use the website, app or our services.

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We (House Call Vet Ltd) are committed to protecting and respecting your privacy.

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By engaging with our mobile practice to provide veterinary services or visiting www.housecallvet.co.uk, you are accepting and consenting to our practice described in this policy.

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Our website will be collecting and transmitting your personal information as well as medical and health related information about your pet. By using our website, you agree that we can collect and use your personal, your pet information and other information as described in this privacy policy. If you do not agree, please do not use the site.

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The Personal information

We collect or maintain personal information that may include:

• Your name, email address, password, location, telephone number and other registration information.

• Pet details that you provide, including name, species, breed, age, weight.

• Pet Health Information that you provide us, which may include information or records relating to your pet medical or health history, health status and other health related information.

• Billing information that you provide us, such as credit card information.

• ​ You may give us information about you by filling in forms on our website www.housecallvet.co.uk or by corresponding with us by phone, e-mail, face to face or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our office.

• We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

• We may also receive information about you when your pet is referred to us from another practice.

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Usage of Personal Health Data

We may use your Personal and your Pet Health Information for the following purposes (subject to applicable legal restrictions):

• To provide you with veterinary services

• To serve our legitimate business interests – such as processing a payment or sending you a vaccine reminder

• To improve the quality of healthcare through the performance of quality reviews and similar activities

• To notify you when our website updates are available

• To market and promote our website and our services to you

• To fulfill any other purpose for which you provide us Personal Information

• For any other purpose for which you give us authorization

• Details of your existing vet of record, and any information pertaining to the recovery of the pet(s) medical records

• Other information you input into our website, app or related services

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We may share the information about you defined above with certain categories of third parties, to enable us to provide the products and services. These include:

• Payment processors, who will retain your data only for the time it takes to process the payment

• Insurance and health plan providers

• Indemnity providers (Veterinary Defence Service) 

• Other professional and legal advisors

• Debt recovery agencies

• Referrals to other vets or specialist clinics and labs or other providers who support us in providing veterinary services to your pet

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Where we share your information with third parties, we ensure they only receive the information they need to fulfill their services to us. 

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Storage of Personal Data

We do not store your personal health data on our computer. We store your personal data on secure cloud based server. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.

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We encrypt data transmitted to and from the Website. However, secure transmission of information via the internet cannot be guaranteed due to security threats outside our control and you acknowledge that transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Other data may be processed or stored via destinations outside the European Economic Area (“EEA”).

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We understand the importance of keeping your information safe and secure, and we use a range of technical measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality.

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Your Rights

• If you don’t want us to process your data anymore, please send us mail to info@housecallvet.co.uk.

• To withdraw your consent for processing where we rely on your consent to process your information.

• To fair processing by us of your information – we have to be clear and transparent about what we do with your information.

• You have the right to demand confirmation that we process your data, to receive a copy of your data, and you any other information about how and why we process your data.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@housecallvet.co.uk